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Technical Support Options


Micromath Research offers the following technical support options.

Technical Support by Phone. Licensed users of Micromath products can call 1.800.942.6284 for live technical support between the hours of 8:00 a.m. and 5:00 p.m. central time, Monday through Friday. Telephone support is limited to licensed users only.

E-mail Support. Users may E-mail questions to our technical support team. If you have a question about a particular calculation, please attach the relevant file(s) to your E-mail so our technical support team can attempt to reproduce your result. All E-mail inquiries will receive a response within two business days.

First Model Assistance. First model assistance is for new users of Scientist who have downloaded the trial version and are trying to determine if Scientist can help them solve a particular problem or fit a particular data set. To get assistance with your first model, E-mail our first model team with a brief description of the system you are trying to model. Please attach a sample data set and include reasonable initial values for any parameters involved.